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🔄 Returns & Exchanges

For customers in the USA and other countries (excluding Europe):

• Returns and exchanges are accepted only for defective, damaged, or incorrect items.

• Items must be returned unused, in their original packaging, and in the same condition as received.

• Personalized or custom-made products are not eligible for return or exchange unless defective or damaged.

• Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

For customers in Europe:

• You can return products within 14 days of receipt for any reason, even if the item is not defective or damaged, in accordance with EU consumer protection laws.

• Items must be returned unused, in their original packaging, and in the same condition as received.

• Personalized or custom-made products are not eligible for return or exchange unless defective or damaged.

• Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Atelier Gamo Refund Policy

Thank you for shopping at Atelier Gamo! We want you to be completely satisfied with your order. If you need to return an item, here's how our process works.

1. How to Initiate a Return

To initiate a return, please contact us first at our email email ateliergamo@outlook.comor by using our contact form. https://www.ateliergamo.com/pages/contact].

You'll need to provide us with the following information:

• Your order number.

• A clear description of the issue.

• Photos or videos of the defective, damaged, or incorrect item (this is very important to speed up the process).

Important: Do not send your item back to the original sender listed on the package. This is typically the address of our printing partner and not the correct address to process your return. If a return shipping label or return to a partner location will be required, you will receive both all instructions and applicable labels via email—returns are never processed through our Prague office.

2. Return Address

At Atelier Gamo, we work with multiple partners worldwide to offer you the best variety and quality of products. Therefore, the return address varies depending on the item and its origin.

Once your return request is approved and your item is determined to be eligible, we will email you the return instructions and address (usually a partner warehouse). No returns to our Prague office.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt. Contact us within 3 days of delivery if the item is defective, damaged, or if you receive the wrong item. Clear photos of the issue are essential for us to evaluate and correct it quickly.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

• Personalised products: This includes special orders or items that have been uniquely customised, unless there's a printing error or damage on our part.

• Gift cards.

• Sale items or final clearance items.

Please get in touch if you have questions or concerns about your specific item.

5. Refunds

We will notify you by email once we've received and inspected your return. We'll also let you know if the refund was approved or not. If approved, your refund will be automatically processed to your original payment method within 15 business days.

Please remember it can take some additional time for your bank or credit card company to process and post the refund to your account.